Grocery Clerk

JOB DETAILS:

Giant Eagle Corporate Market District

Job Title:  Grocery Clerk

Department:  Grocery

Supervisor¡¦s Title:  Grocery Manager

FLSA Status:  Non-Exempt    

Employment Status:  Full Time/Part-Time   

Date Completed:  3/11/09

Position Summary:

A Grocery Stock Clerks first responsibility is to maintain standards in sales area and stock shelves to ensure customer requirements are met and build customer loyalty by providing unparalleled customer service

Essential Functions:

• Actively support a culture of safety which includes, but is not limited to, food safety, Team Member safety and customer safety.
• Display a commitment to learn about food and share food knowledge with fellow team members and customers.
• Demonstrate a willingness to learn, understand, and communicate the Market District Passion for Food philosophy, which includes the willingness to taste and experience new product offerings.
• Actively demonstrate appropriate suggestive selling techniques.
• Provide active sampling opportunities, when appropriate.
• Conduct business, at all times, with a clear understanding that customer service is a significant point of difference for the Market District banner.   Every interaction, whether with an internal or external customer, is to be conducted with the highest degree of integrity and with an understanding that the end result is to deliver service in an unparalleled manner.
• Actively participate in, and promote, an environment which embraces diversity, inclusion, and respect for Team Members, Customers, Vendors, and the Community.
• Maintain cleanliness of equipment, tables, utensils, floor (to ensure safety), and sanitation regulations are met.
• Stock merchandise and maintain shelves and display.
• Blocking store by straightening product on shelf.
• Knowledge of code dating.
• Follow proper procedures to ensure store meets out-of-stock percentage goals.
• Building displays by taking merchandise by flats from back room to sales area and lifting product from flats to displays.
• Sweeping floors with broom or doing clean ups with broom and/or mop.
• Making bales by operating paper bailer.
• Answering customer questions by responding pleasantly and accurately to questions

Formal Education   Required

Working toward high school diploma or equivalent

Desired

Licenses or Certificates

none

Skills

• Accountability
• Action-Oriented                      
• Adaptability                            
• Attention to Detail
• Conflict Management              
• Customer Service                    
• Decision Making         
• Initiative
• Integrity and Trust                   
• Listening                                  
• Managing Diversity
• Patience
• Planning and Organizing
• Integrity and Trust                   
• Listening                                  
• Managing Diversity
• Written Communication
• Safety Awareness
• Ability to follow direction /verbal and written

Experience Required

Working towards High School Diploma or Equivalent

Desired

Job Complexity

Work requires using different methods that are already available.

Decision Making

Decisions are simple and based on well-defined choices.

Authority

Authority to make decisions or commitments within the limits of Company policies and procedures that are clearly specified.

Budgetary Responsibility

Responsible for controlling some expense within a department

Contacts

Contacts limited to inside the department to give general information and answer questions, day to day contact with customers to give general information and answer questions

Supervisory Responsibility

• none

Equipment Used          

• Retail Equipment used
• Warehouse Equipment used if team member is age appropriate

Travel

none

Physical Requirements

• Bending                                   
• Carrying                                    
• Climbing
• Grasping
• Reaching                                 
• Repetitive Motion                   
• Sight or Peripheral Vision       
• Sorting                         
• Standing          
• Telephone usage
• Unlocking                                
• Communication (verbal)         
• Walking                                   
• Writing
• Twisting
• Lifting   (up to 50 lbs)                           
• Matching                                 
• Opening                                   
• Operating Equipment   
• Pulling                         
• Pushing                                    
• Reading           
• Hearing                       

Working Conditions

• Work near moving mechanical parts
• Work in area with considerable dust at times
• Work in areas with considerable noise at times
• Work in areas with considerable hot conditions at times
• Work in areas with considerable cold conditions at times